Technology Partners

IT Solutions enjoys partnerships with market leading technology providers such as:

• Verint Systems
• nGenera Customer Interaction Management 
• Intervoice
  

Verint Systems
IT Solutions is the authorised partner of Verint Systems Inc the market leader in the provision of Workforce Optimisation and Analytics solutions within the contact centre environment. We provide a full range of implementation and support services throughout the island of Ireland for the Verint ULTRA and Verint Impact 360 suite of products.

Today, Verint actionable intelligence solutions empower more than 1,000 organizations in 50 countries. Verint's marketplace is global and includes diverse, high-profile organizations across a broad range of markets, including governments, global corporations, law enforcement agencies, financial institutions, transportation, retail, utilities, and communications service providers.

For more information click on Verint Systems click here.

nGenera Customer Interaction Management
IT Solutions is the authorised partner of nGenera Customer Interaction Management formerly known as Talisma Corporation and now a division of nGenera Corporation. The Talisma CIM (Customer Interaction Management) Suite has been rebranded as NGen CIM Solution suite.

The nGen CIM Suite modules are now branded nGen Knowledgebase or nGen KB, nGen Chat, nGen Email, nGen Answer, nGen Phone, and nGen Click to Call.

nGenera Customer Interaction Management is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Canon, Dell, eBay, Epson, Ford, Microsoft, Paddy Power, P&O Ferries, Sharp, Sky Bet, Siemens, Sony, and Sprint.

For more information click on nGenera Customer Interaction Management click here.

Intervoice
IT Solutions has a long standing partnership in place with Intervoice a leading provider of voice and speech solutions world-wide.

Intervoice provide an integrated suite of development tools based on open standards and enables deployments of customised speech and voice applications across the enterprise.

Since 1994 IT Solutions has been successfully providing customised solutions in Ireland, the UK and across mainland Europe.

For more information on Intervoice click here.

Other Technology Partners
IT Solutions has deployed solutions on both BancTec and Unisys hardware platforms over many years for cheque clearing and item processing.