nGenera

nGenera Customer Interaction Management

IT Solutions is the authorised partner of nGenera Customer Interaction Management formerly known as Talisma Corporation and now a division of nGenera Corporation. The nGen CIM Suite is comprised of an integrated set of enterprise class tools which include nGen Knowledgebase, nGen Chat, nGen Email, nGen Answer, nGen Phone, and nGen Click to Call.

nGenera Customer Interaction Management is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Canon, Dell, eBay, Epson, Ford, Microsoft, Paddy Power, P&O Ferries, Sharp, Sky Bet, Siemens, Sony, and Sprint.