IT Solutions is the LivePerson Partner for Ireland. LivePerson is a global provider of online engagement solutions that facilitate real-time assistance and expert advice.
The company facilitates real-time online interactions, such as Chat, Messaging, Voice, and Content delivery across various channels for over 18,000 corporations globally. LivePerson. was founded in 1995 and is headquartered in New York.
LivePerson products and services comprise LiveEngage, a hosted engagement platform that delivers actionable insights to businesses; LP Chat that creates real-time connections for businesses to connect with consumers through Websites, social media, and mobile devices; LP Voice, which provides customers a connection between a Website and the voice channel to engage prospects and consumers online; LP Mobile & Web Messaging, which allows consumers connect and conduct conversation with brands through the channel of their choice, on your website, app, or mobile web wherever it’s most convenient for them; and LivePerson Expert Platform, a marketplace platform that allows users to chat live with independent experts in various categories.
LivePerson products and services also include LP Marketer which offers a real-time data-driven targeting solution that delivers personalised digital user experiences; and LP Insights, which provide customers with a text analytics tool that enables them to data mine for Voice of the Customer and Voice of the Agent content. In addition, it offers provides professional services and value-added business consulting services. LivePerson products are used by Fortune 500 companies, Internet businesses, online merchants, universities, libraries, government agencies, and not-for-profit organisations in the financial services, retail, telecommunications, technology, and travel/hospitality industries.